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Atricle Dump - More on Difficult Discussions at Work: Planning Your Approach
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2. Come from curiosity and humility.
The interaction I just described in tip #1 can escalate quickly if you come across as demanding, accusatory, condescending or defensive. It is important to balance your right to express your concern, and respect that J
SWOT Analysis: When you and your group wish to identify your Strengths and Weaknesses, the Opportunities available and the Threats facing you.This is a powerful and highly successful technique that can be applied to an individual, a group, a team, a company, a plan – think about it, even a website! Again, experiment with it. If it helps you to focus your (and your team’s) efforts in the right direction, it’s worth it.The process is to ask and answer a number of specific questions for each of the 4 categories, documenting the answers. This process, in itself is simple enough. However, so that you are not disappointed with the outcome, take the time you need, get the answers you need, face the facts and above all, take action.TIP Whether working on this for yourself or with your team, always keep in mind the goal you want to achieve for each category.So, in this context, treat 'you' as either yourself, your team, your improvement group,
Before proceeding you might want to check out my article on helping to "get your head in the right place," which is a process to help you get to a place where you can compassionately express your concern and remain open to the other person's side of it.
Once you've gotten yourself in the right frame of mind, it's time to plan the actual discussion. For the purposes of this exercise, we'll call the colleague that we'll be interacting with, Jackie. Keep in mind that the goals for this process include: a) learning more about Jackie's perspective (even if you don't like it), b) approaching her in a way that is respectful of you both, and c) for the troubling behavior to stop.
1. Request time and attention.
Rather than just drop by and ask Jackie, "Can I talk to you?" it can help to first to ask her for 15-20 minutes of her time. This way she knows you want to have a substantive conversation and you know Jackie is willing to invest the time in this conversation. If she says yes, but seems rushed or preoccupied, ask if there is a better time, and nail down a time/day for an appointment. If Jackie says that this time is fine, you can reflect to her that she seems preoccupied, and that you'll just make an appointment. You can make choices here. Even if she insists that you stay, you can defer the conversation at any time, if you are feeling you do not have her attention. You deserve it.
2. Come from curiosity and humility.
The interaction I just described in tip #1 can escalate quickly if you come across as demanding, accusatory, condescending or defensive. It is important to balance your right to express your concern, and respect that Ja
Next time you’re thinking of purchasing an entrance mat for your company building, think about the benefits of purchasing a logo mat instead.Even if you are loathed to replace your current entrance mat, then think of the many other areas a logo mat can be placed, such as in front of a reception desk, in the board room, in training areas, waiting rooms or by vending machines for example. The reason you should do this is that a well designed logo mat will have a positive impression on your visitors and employees alike.A logo mat is a mat bearing an image, a message, or both that the company wishes to put in front of those who walk over it. The most common uses of logo mat are to reinforce company branding, achieved by displaying the company name and logo, or to use as a friendly welcome, a simple ‘Welcome to….’ for instance.An attractive logo mat will add to the ambience of a building, both by the way it looks and by the impression it gives to visitors and empl
Once you've gotten yourself in the right frame of mind, it's time to plan the actual discussion. For the purposes of this exercise, we'll call the colleague that we'll be interacting with, Jackie. Keep in mind that the goals for this process include: a) learning more about Jackie's perspective (even if you don't like it), b) approaching her in a way that is respectful of you both, and c) for the troubling behavior to stop.
1. Request time and attention.
Rather than just drop by and ask Jackie, "Can I talk to you?" it can help to first to ask her for 15-20 minutes of her time. This way she knows you want to have a substantive conversation and you know Jackie is willing to invest the time in this conversation. If she says yes, but seems rushed or preoccupied, ask if there is a better time, and nail down a time/day for an appointment. If Jackie says that this time is fine, you can reflect to her that she seems preoccupied, and that you'll just make an appointment. You can make choices here. Even if she insists that you stay, you can defer the conversation at any time, if you are feeling you do not have her attention. You deserve it.
2. Come from curiosity and humility.
The interaction I just described in tip #1 can escalate quickly if you come across as demanding, accusatory, condescending or defensive. It is important to balance your right to express your concern, and respect that J
I have a client who is in a panic because sales are slow and one big customer appears to be re-trenching. When I asked, "Who buys your product? Why? Who are your competitors? How are you different, better and smarter than them?", my client was stuck.Before knowing how to make money from your business, you do need a clear picture of your customers.Who buys from you?So we brainstormed who his customers are: What do they look like? – Age, gender, culture, language. How much are they worth? – Disposable income, comfortable purchase sizes, spending patterns. Where can you find them? – Location, accessibility, meeting places, habitual associations.As our picture emerged he learnt how to recognise customers on sight.When can you reach your customers?Next we looked at timing, when customers are happy to read his marketing materials, ready to listen, want to meet<
1. Request time and attention.
Rather than just drop by and ask Jackie, "Can I talk to you?" it can help to first to ask her for 15-20 minutes of her time. This way she knows you want to have a substantive conversation and you know Jackie is willing to invest the time in this conversation. If she says yes, but seems rushed or preoccupied, ask if there is a better time, and nail down a time/day for an appointment. If Jackie says that this time is fine, you can reflect to her that she seems preoccupied, and that you'll just make an appointment. You can make choices here. Even if she insists that you stay, you can defer the conversation at any time, if you are feeling you do not have her attention. You deserve it.
2. Come from curiosity and humility.
The interaction I just described in tip #1 can escalate quickly if you come across as demanding, accusatory, condescending or defensive. It is important to balance your right to express your concern, and respect that J
You're ready. You have your proof - you have your specifications. So what's next? You're now ready to choose your catalog printing company. With so many full color printing outfit out there, where should you start?Choosing a print company for your catalog requires serious thought. Not only are you looking for someone to print your catalogs, you are also looking for a partnership that will help you launch your business to potential clients. A reputable and efficient catalog printer is one of the crucial decisions you must make for your business. Hey, it’s not only your money that’s involved but also your future reputation in your chosen field.The NetThe internet is a very accessible and viable place to look for your printer company. They’re a dime a dozen. Just go to Google and you’ll have a smorgasbord of catalog printing companies to choose from. From here to Timbuktu, you can get one that can cater to your specific needs. It isn’t called the World Wide We
2. Come from curiosity and humility.
The interaction I just described in tip #1 can escalate quickly if you come across as demanding, accusatory, condescending or defensive. It is important to balance your right to express your concern, and respect that J
Neon beer signs are a popular adornment in most saloon windows and on the walls of many restaurants. In addition, many beer enthusiasts proudly hang neon beer signs in their residences.In addition to being fun decorations, older or discontinued neon beer signs may be valuable items.The first makers of neon beer signs were Fallon Luminous Products and Everbrite who manufactured sturdy and transportable signs for prominent brands such as Coors and Millers. These signs sported protective plastic coverings, lighter transformers and shock resistant shipping boxes. The popularity of beer neon signs started here.Neon beer signs are produced by their respective breweries from where they are franchised to various distributors. Sometimes, if the beer companies do not supply the signs, they officially license them for the manufacturers.Most beer signs look great outside pubs and inside them too. Many bars sport the sign displaying their choice of beers available, and the glow
2. Come from curiosity and humility.
The interaction I just described in tip #1 can escalate quickly if you come across as demanding, accusatory, condescending or defensive. It is important to balance your right to express your concern, and respect that Jackie perhaps has a valid point of view too. If you want to increase the chances the relationship will be preserved, you will want to approach the reconciliation process in a way that does not create more tension.
3. Express your positive intention.
Tell Jackie why you are there, and give her a reason to want to be there too. For instance,
"Jackie, there something that has been happening between us that has been bothering me. I value working with you and want to continue to make that work. So, I didn't want to draw any conclusions about what I've experienced, without talking to you."
4. Describe the troubling behavior specifically.
"Jackie, I notice that after I agree to a particular task at a project meeting, you ask me the next day if I've gotten started on it."
It's important to use neutral, not loaded, language, so the interaction isn't intensified unnecessarily. Describe facts, not opinions or interpretations at this point.
5. Check your assumption.
This is the time to offer your interpretation. At the same time you want to give Jackie room to offer an explanation and/or save face. This step might go like this.
"It's happened more than once and I'm left feeling like I've done something that makes you think I can't be counted on to follow-through. I don't want to assume that though. I thought I should check it out with you. Can you tell me about this?"
6. Listen.
This is important... stop speaking for a few moments. Endure some awkward silence if you really want to hear
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