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Atricle Dump - Online Billing: To Suppress or Not To Suppress?
How do marine type businesses start? Have you ever thought of turning a hobby into a business? Let me tell you a story of how I got into the Boat Detailing Business when I started our in the car cleaning business which grew into a franchise system. So often we read in business books to study markets and develop business plans when in reality it does not exactly work that way. Let me tell you a story of how sometimes the entrepreneur just falls into opportunity.I met a guy who came to our web site to buy a Car Wash Guys franchise who had been detailing boats for ten years in Redding CA and later in Coeur D' Alene, ID. At the time we were getting a
Cons
The customer who is skiddish about technology will opt out of the online billing option simply because the threat of losing paper.
Adoption
The 30 and under crowd, no problem with adoption. Others will adopt however the rate of climb will be slow.
More Money
A customer can continue receiving a paper bill if they are willing to pay for it. Usually companies use this option with a customer base that does not easily switch to another service. When using this type of negative campaign customers who want the paper will call with a not so sweet word or two for your customer service representative.
Pros
You get a high rate of adoption and save a ton of money.
Cons
A potential to upset the customer base, which if they are a low chur
The feature of catalogs Promotions in business are very important. It’s where the sales of your company depend on. There are many types of marketing materials that are used to boost promotions. One of them which are widely held now is the catalogs.Catalogs are proven to be effectual in emphasizing the products and services being offered by a company. They feature different products that you can purchase together with their corresponding prices. Some catalogs even have pictures of the products so that the customers can have an idea on what they will purchase.Something to think about If you’re thinking on using catalogs
1. Decrease in postage from paper suppression
2. Decrease in the number of calls to a customer service organization
3. Decrease in the number of days a sale remains outstanding.
In this article we will explore how to effectively use online billing to decrease the dollars spent on paper and postage.
In order to save on paper and postage you must encourage the customer to decline receiving a paper bill. Some companies rightly ask the question, “Can we legally suppress paper?” A good question and one in which you should ask the attorney on staff; however, in most instances you can safely say yes, as long as the customer has a choice; however, how that choice is presented will determine how much money the company saves on paper and postage.
Following are the different category of choices:
Either Or Would you like… Call Customer Service More Money Reward
The “either or” choice gives the customer a choice to either continue receiving a paper statement or enroll in e.billing, but not both. This choice is presented when the customer first click on the enroll button. A message comes to the forefront telling the customer that if they continue and enroll to receive an e.bill they will no longer receive a paper statement. The customer must then click the accept button in order to continue. When the customer clicks accept their bill is electronically marked and no longer printed.
Pros
This method is excellent for suppressing paper. Customers understand right up front that the paper will be suppressed. The most technologically savvy customers have no problem with this method.
Cons
However, those who are a little timid with technology and don’t want to lose the paper, or have had a bad experience with an online solution in the past will shy away from this option.
Adoption
You can count on the 30 and under crowd signing up for this option; however, the 30 and older will be a mixed bag. If you have run the demographics and find that you have a technologically advanced population then this option is for you.
Would you like…
“Would you like to discontinue receiving your paper bill?” This question is usually asked at the end of the enrollment process. The customer then has the option to choose yes or no. If “yes” then their bill is marked with a do not print, if “no” then the customer has access to the bill online and will continue to receive the paper bill in the mail.
Pros
You give the customer the ultimate flexibility of how to receive the bill.
Cons
Most customers will answer no. “If the company is going to offer, I will take both paper and e.Bill.” Cost savings is still a reality but not for the hard numbers of print and postage.
Adoption
Large population of adoption; however, a low rate of cost savings because customers will generally take both options, “two is better than one” will be the customers philiosphy.
Call Customer Service
When signing up for e.Bill the customer is told that paper statement will no longer be sent; however, if they would like to receive a paper statement they will need to call customer service.
Pros
You give the customer an opportunity to receive theirpaper bill as well as the electronic bill. The customer has a sense of control in that they can contact customer service to get their paper bill.
Cons
The customer who is skiddish about technology will opt out of the online billing option simply because the threat of losing paper.
Adoption
The 30 and under crowd, no problem with adoption. Others will adopt however the rate of climb will be slow.
More Money
A customer can continue receiving a paper bill if they are willing to pay for it. Usually companies use this option with a customer base that does not easily switch to another service. When using this type of negative campaign customers who want the paper will call with a not so sweet word or two for your customer service representative.
Pros
You get a high rate of adoption and save a ton of money.
Cons
A potential to upset the customer base, which if they are a low churn
When evaluating many types of products and services, companies or organizations sometimes use an RFP (Request For Proposal) / RFQ (Request For Quotation) process. There are challenges associated with the RFP / RFQ process, such as the length of time it can take, its complexity, and more. Many companies steer clear of using RFP / RFQ processes precisely for the reasons mentioned above, and a whole host of other issues that are not the subjects of this article.Just writing an e-Learning / Learning Management Systems RFP / RFQ can be a pretty daunting job. The task of putting together a good e-Learning RFP / RFQ is exacerbated because Learning Mana
Following are the different category of choices:
Either Or Would you like… Call Customer Service More Money Reward
The “either or” choice gives the customer a choice to either continue receiving a paper statement or enroll in e.billing, but not both. This choice is presented when the customer first click on the enroll button. A message comes to the forefront telling the customer that if they continue and enroll to receive an e.bill they will no longer receive a paper statement. The customer must then click the accept button in order to continue. When the customer clicks accept their bill is electronically marked and no longer printed.
Pros
This method is excellent for suppressing paper. Customers understand right up front that the paper will be suppressed. The most technologically savvy customers have no problem with this method.
Cons
However, those who are a little timid with technology and don’t want to lose the paper, or have had a bad experience with an online solution in the past will shy away from this option.
Adoption
You can count on the 30 and under crowd signing up for this option; however, the 30 and older will be a mixed bag. If you have run the demographics and find that you have a technologically advanced population then this option is for you.
Would you like…
“Would you like to discontinue receiving your paper bill?” This question is usually asked at the end of the enrollment process. The customer then has the option to choose yes or no. If “yes” then their bill is marked with a do not print, if “no” then the customer has access to the bill online and will continue to receive the paper bill in the mail.
Pros
You give the customer the ultimate flexibility of how to receive the bill.
Cons
Most customers will answer no. “If the company is going to offer, I will take both paper and e.Bill.” Cost savings is still a reality but not for the hard numbers of print and postage.
Adoption
Large population of adoption; however, a low rate of cost savings because customers will generally take both options, “two is better than one” will be the customers philiosphy.
Call Customer Service
When signing up for e.Bill the customer is told that paper statement will no longer be sent; however, if they would like to receive a paper statement they will need to call customer service.
Pros
You give the customer an opportunity to receive theirpaper bill as well as the electronic bill. The customer has a sense of control in that they can contact customer service to get their paper bill.
Cons
The customer who is skiddish about technology will opt out of the online billing option simply because the threat of losing paper.
Adoption
The 30 and under crowd, no problem with adoption. Others will adopt however the rate of climb will be slow.
More Money
A customer can continue receiving a paper bill if they are willing to pay for it. Usually companies use this option with a customer base that does not easily switch to another service. When using this type of negative campaign customers who want the paper will call with a not so sweet word or two for your customer service representative.
Pros
You get a high rate of adoption and save a ton of money.
Cons
A potential to upset the customer base, which if they are a low chur
There are many service professionals out there who offer a broad range of compensation strategies for their work, hoping that prospects will find one of them more attractive than the others and then they are more willing to engage these professionals.While some of these fee-setting methods are good for certain situations, some of them are plain duds and can land you in really nasty situations.So, let us review here some pricing methods service professionals use, and we look at both the pros and the cons of each method. Some methods are great but the problem lies with their interpretation.Let's start with a common belief. Many professi
Cons
However, those who are a little timid with technology and don’t want to lose the paper, or have had a bad experience with an online solution in the past will shy away from this option.
Adoption
You can count on the 30 and under crowd signing up for this option; however, the 30 and older will be a mixed bag. If you have run the demographics and find that you have a technologically advanced population then this option is for you.
Would you like…
“Would you like to discontinue receiving your paper bill?” This question is usually asked at the end of the enrollment process. The customer then has the option to choose yes or no. If “yes” then their bill is marked with a do not print, if “no” then the customer has access to the bill online and will continue to receive the paper bill in the mail.
Pros
You give the customer the ultimate flexibility of how to receive the bill.
Cons
Most customers will answer no. “If the company is going to offer, I will take both paper and e.Bill.” Cost savings is still a reality but not for the hard numbers of print and postage.
Adoption
Large population of adoption; however, a low rate of cost savings because customers will generally take both options, “two is better than one” will be the customers philiosphy.
Call Customer Service
When signing up for e.Bill the customer is told that paper statement will no longer be sent; however, if they would like to receive a paper statement they will need to call customer service.
Pros
You give the customer an opportunity to receive theirpaper bill as well as the electronic bill. The customer has a sense of control in that they can contact customer service to get their paper bill.
Cons
The customer who is skiddish about technology will opt out of the online billing option simply because the threat of losing paper.
Adoption
The 30 and under crowd, no problem with adoption. Others will adopt however the rate of climb will be slow.
More Money
A customer can continue receiving a paper bill if they are willing to pay for it. Usually companies use this option with a customer base that does not easily switch to another service. When using this type of negative campaign customers who want the paper will call with a not so sweet word or two for your customer service representative.
Pros
You get a high rate of adoption and save a ton of money.
Cons
A potential to upset the customer base, which if they are a low chur
Here are some of the latest home based business ideas that newbie’s can use to promote their website. Use them on a consistent basis for impact. They won’t hurt the pocketbook or cause you too much stress.• Make creative and enticing non-commercial pages on your site. Submit them to the social bookmarking sites. People will start to bookmark your site, increasing its ranking.• Use a tracking system to promote your website. Track your visitors on multiple levels.• The tracking system will tell you who is coming to your site and where they came from. It will also tell you how long they stayed on the page and whether they made a purchase
Pros
You give the customer the ultimate flexibility of how to receive the bill.
Cons
Most customers will answer no. “If the company is going to offer, I will take both paper and e.Bill.” Cost savings is still a reality but not for the hard numbers of print and postage.
Adoption
Large population of adoption; however, a low rate of cost savings because customers will generally take both options, “two is better than one” will be the customers philiosphy.
Call Customer Service
When signing up for e.Bill the customer is told that paper statement will no longer be sent; however, if they would like to receive a paper statement they will need to call customer service.
Pros
You give the customer an opportunity to receive theirpaper bill as well as the electronic bill. The customer has a sense of control in that they can contact customer service to get their paper bill.
Cons
The customer who is skiddish about technology will opt out of the online billing option simply because the threat of losing paper.
Adoption
The 30 and under crowd, no problem with adoption. Others will adopt however the rate of climb will be slow.
More Money
A customer can continue receiving a paper bill if they are willing to pay for it. Usually companies use this option with a customer base that does not easily switch to another service. When using this type of negative campaign customers who want the paper will call with a not so sweet word or two for your customer service representative.
Pros
You get a high rate of adoption and save a ton of money.
Cons
A potential to upset the customer base, which if they are a low chur
Internet business is a growing trend now, many companies are diversifying their offline business, creating a new channel through the Internet. You may think why? There are many factors such as bigger market, lower cost and effectiveness.Let me share with you a story:I have always wanted to set up my own online store but I dumped my plan and venture into affiliate programs. You ask why? My reasons are simple and straight forward, I don’t have the capital. Well, I did say that the cost for going into online business is lower as compare to offline business but consider that you need to create your own product, build and maintain your own e-comm
Cons
The customer who is skiddish about technology will opt out of the online billing option simply because the threat of losing paper.
Adoption
The 30 and under crowd, no problem with adoption. Others will adopt however the rate of climb will be slow.
More Money
A customer can continue receiving a paper bill if they are willing to pay for it. Usually companies use this option with a customer base that does not easily switch to another service. When using this type of negative campaign customers who want the paper will call with a not so sweet word or two for your customer service representative.
Pros
You get a high rate of adoption and save a ton of money.
Cons
A potential to upset the customer base, which if they are a low churn customer base then, no problem; however, if the customer base can jump ship quickly they will.
Adoption
High - you will see double digit adoption quickly and invoice processing costs will go down dramatically.
Reward
A reward makes the customer feel good and makes the company look good. Rewards can include prize drawings, cash giveaways, or money off the bill for a few months. Rewards are an excellent way to increase adoption and decrease costs.
Pros
Your adoption rate goes up at a pretty steady clip and your customers feel good about your company.
Cons
This will cost a little bit of money up front, but in the online billing world you have to “spend a little to save a lot.’ To suppress or not to suppress is a question that begs an answer. Use any of the above techniques to suppress and start saving invoice processing costs now.
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