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Atricle Dump - Interview with Lily Shen - Senior Manager of eBay's U.S. Affiliate Program
Sales Lead Generation: 8 Powerful B2B Sales Lead Generation Techniques To Help You Reach Your Sales t on the site, and we'll essentially call the content from the site and surface up the most listings that will help our affiliates be most effective. We're currently in beta mode at the moment.Most of the fastest growing B2B companies do not rely solely on just one sales lead generation method. They have a complete arsenal of sales lead generation tools at their fingertips, that they can use at any given time.Here are my eight proven B2B sales leads generation techniques gleaned from helping over 170 B2B companies reach their sales prospects:1. Sales lead generation using relationship marketing Relationship Marketing is the approach underlying all of the “sales-lead-generation-success” methods. Relationship marketing simply refers to cultivating a personal, sales-winning relationship with your prospects. It’s about developing longer-term relationships with customers rather than individual transactions.During my 20+ years of experience in B2B sales lead generation, I've discovered the key to picking up sales others leave on the table is to keep in touch with your prospects via a series of ongoing communications and offers throughout your prospective customers' consideration processes.2. Sales lead generation through complementary partner referrals By joining forces with complementary partners, you can instantly multiply your sales lead generation pool and make it easier for companies to engage in doing business Shawn: So is that available to all affiliates or just a select group of affiliates? Lily: This is currently invite-only. Shawn: OK. Gotcha. As far as engaging the eBay affiliate community, are you using any kind of Web 2.0 methods for communication or have any events or any kinds of things to get in touch with the affiliates and keep in contact? Lily: Yeah, absolutely. We have a dedicated team of account managers both here at eBay and on the Commission Junction side, and we manage ma Beware: Marketing Sinkholes Ahead! Shawn Collins: Thank you for joining us. Today I'm speaking with Lily Shen of eBay, and we're going to be talking about some of the different things they are doing with the affiliate program over there. I want to thank Lily for taking the time to speak with us and look forward to hearing what you have to say.Life provides your business with enough opportunities for failure. Don’t help it along by creating sinkholes to consume your limited financial resources. There are seven key mistakes most businesses make in the game of marketing. Learn to avoid them!Marketing Sinkhole #1: Indiscriminate LustMany companies want as many customers as they can handle (and then some). Because of this indiscriminate lust for volumes of customers, they treat everyone alike in their marketing efforts. Much like a randy stud will hit on every female at the bar, your marketing comes off just as “special” to your prospective customers. If you won’t take the time to decide who can really benefit from using your product or services, why should they take the time with you?Successful marketing efforts start with identifying the specific customer who will benefit the most from your product or service. Then all your efforts should be directed at learning more about her, rather than creating the second sinkhole of marketing.Marketing Sinkhole #2: Veiled Contempt for CustomersThe most powerful marketing tool you have available is to truly understand your customer’s unique needs and problems. Every customer segment will have different concerns and problems you need to address i Lily Shen: Thanks, Shawn. I'm definitely excited to speak with you and definitely look forward to sharing some more information. We have a lot of exciting things going on, so, yeah, definitely looking forward to it. Shawn: Great. One thing that I am curious about it, if you could let me know and the rest of the audience, what sets eBay's Affiliate Program apart from the other affiliate programs that are out there? Lily: Sure. I can't really speak for other affiliate programs per se, but I do have to say that the eBay Affiliate Program offers a really competitive payout, very easy to use tools, and the unparalleled breadth and depth of products that are currently on eBay. In terms of our compensation today, we pay out on both ACRUs, what we call Active Nearly Registered Users, and we pay anywhere from $12 to $22. We also pay on the rev share side anywhere from 40 to 65 percent of revenues generated to eBay buyer affiliates, and that launched just late last year and it's proven to be very successful for many of our publishers. In terms of the marketplaces, we have an amazing breadth and depth of products with over 50, 000 categories, and even just in Q3 we had 584 million new listings added to eBay worldwide. We also have a global presence in over 33 markets with users from every country around the world, so we definitely provide a great playground for our affiliates and our publishers to be successful. Shawn: Great, sounds fantastic. Can you tell me a little more about some of the tools and resources that eBay has innovated to help affiliates to succeed? Lily: Yeah, absolutely. We actually have a dedicated team here just looking at products, tools, and infrastructure for the eBay Affiliate Program. We have a number of tools that our affiliates employ to really get them up and running quickly. To start, we have a flexible destination tool which instantly allows affiliates to create trackable affiliate links to any eBay URL. We just this year launched an RSS feed generator that obviously creates RSS feeds that include affiliate links. We offer free APIs for our affiliates, and just a couple of months ago we launched an API plug-in tool that allows affiliates to conduct some research and become more familiar with eBay's API data in Excel. We also have hub pages, very vibrant discussion boards, and community newsletters et cetera. I don't know if you are aware of this, but we are actually looking to launch in probably the first half of 2007 a product called AdContext, which is a contextual advertising product that will allow affiliates and our publishers to basically take some code and put the product on the site, and we'll essentially call the content from the site and surface up the most listings that will help our affiliates be most effective. We're currently in beta mode at the moment. Shawn: So is that available to all affiliates or just a select group of affiliates? Lily: This is currently invite-only. Shawn: OK. Gotcha. As far as engaging the eBay affiliate community, are you using any kind of Web 2.0 methods for communication or have any events or any kinds of things to get in touch with the affiliates and keep in contact? Lily: Yeah, absolutely. We have a dedicated team of account managers both here at eBay and on the Commission Junction side, and we manage man Can Your Home or Business Weather a Fire? t are out there?Imagine arriving at your home or business only to find it burned to the ground. For too many people, that scenario is a frightening reality. To just about any home or business owner, a fire is the most detrimental of all disasters. Charred remains of furniture, equipment and personal belongings stand as reminders of what used to be. Even worse, many items may be burned beyond recognition.While losing everything you own seems like a bleak forecast, all is not always lost. In fact, getting through the fire’s aftermath depends on how organized you are before disaster strikes.Chances are you have insurance for anything of value. You also have all sorts of paperwork that can help you get your life back in order, such as financial records, business records, and personal documents. As long as you take the foresight to protect these vital items, you can rebuild your home or business in no time.Well-protected businesses and smart homeowners utilize one of the most indispensable storage tools ever developed: a fireproof file cabinet. In fact, most experts recommend that at least ten percent of your filing equipment be fireproof in nature.Fireproof file cabinets are available from any office products dealer or catalog. They cost more than a standard metal fil Lily: Sure. I can't really speak for other affiliate programs per se, but I do have to say that the eBay Affiliate Program offers a really competitive payout, very easy to use tools, and the unparalleled breadth and depth of products that are currently on eBay. In terms of our compensation today, we pay out on both ACRUs, what we call Active Nearly Registered Users, and we pay anywhere from $12 to $22. We also pay on the rev share side anywhere from 40 to 65 percent of revenues generated to eBay buyer affiliates, and that launched just late last year and it's proven to be very successful for many of our publishers. In terms of the marketplaces, we have an amazing breadth and depth of products with over 50, 000 categories, and even just in Q3 we had 584 million new listings added to eBay worldwide. We also have a global presence in over 33 markets with users from every country around the world, so we definitely provide a great playground for our affiliates and our publishers to be successful. Shawn: Great, sounds fantastic. Can you tell me a little more about some of the tools and resources that eBay has innovated to help affiliates to succeed? Lily: Yeah, absolutely. We actually have a dedicated team here just looking at products, tools, and infrastructure for the eBay Affiliate Program. We have a number of tools that our affiliates employ to really get them up and running quickly. To start, we have a flexible destination tool which instantly allows affiliates to create trackable affiliate links to any eBay URL. We just this year launched an RSS feed generator that obviously creates RSS feeds that include affiliate links. We offer free APIs for our affiliates, and just a couple of months ago we launched an API plug-in tool that allows affiliates to conduct some research and become more familiar with eBay's API data in Excel. We also have hub pages, very vibrant discussion boards, and community newsletters et cetera. I don't know if you are aware of this, but we are actually looking to launch in probably the first half of 2007 a product called AdContext, which is a contextual advertising product that will allow affiliates and our publishers to basically take some code and put the product on the site, and we'll essentially call the content from the site and surface up the most listings that will help our affiliates be most effective. We're currently in beta mode at the moment. Shawn: So is that available to all affiliates or just a select group of affiliates? Lily: This is currently invite-only. Shawn: OK. Gotcha. As far as engaging the eBay affiliate community, are you using any kind of Web 2.0 methods for communication or have any events or any kinds of things to get in touch with the affiliates and keep in contact? Lily: Yeah, absolutely. We have a dedicated team of account managers both here at eBay and on the Commission Junction side, and we manage ma Motivational Seminars - Do they Translate into Increased Sales? ries, and even just in Q3 we had 584 million new listings added to eBay worldwide. We also have a global presence in over 33 markets with users from every country around the world, so we definitely provide a great playground for our affiliates and our publishers to be successful.An old real estate friend of mine once attended, at the request of his broker, a listing presentation. After the speaker had gone through all of his theatricals, humorous anecdotes and a generous helping of buzz words, he encourage members of the audience to sign up for a full day seminar with the emphasis on listing.My friend said he was amazed at the enthusiasm it created. Dozens of people were pushing and shoving to get to the front with their check books at the ready. As all these people were licensed real estate agents he figured they obviously knew how to knock on a door and deliver a short feature benefit statement, so why were they so anxious to get rid of their cash.Fred, my friend, was a champion at listing. His secret was to go out in the morning and stay out into the evening knocking on doors. He didn’t see anything very complicated about this, it simply took a lot of hard work and perseverance. His office colleagues envied his ability to keep chalking up listings on the board but they never wanted to put that much effort in themselves.It seems that seminars serve two purposes. First it gets the salesperson off the road for a few hours or a few days and secondly the participants hope that they will receive some inside information that will al Shawn: Great, sounds fantastic. Can you tell me a little more about some of the tools and resources that eBay has innovated to help affiliates to succeed? Lily: Yeah, absolutely. We actually have a dedicated team here just looking at products, tools, and infrastructure for the eBay Affiliate Program. We have a number of tools that our affiliates employ to really get them up and running quickly. To start, we have a flexible destination tool which instantly allows affiliates to create trackable affiliate links to any eBay URL. We just this year launched an RSS feed generator that obviously creates RSS feeds that include affiliate links. We offer free APIs for our affiliates, and just a couple of months ago we launched an API plug-in tool that allows affiliates to conduct some research and become more familiar with eBay's API data in Excel. We also have hub pages, very vibrant discussion boards, and community newsletters et cetera. I don't know if you are aware of this, but we are actually looking to launch in probably the first half of 2007 a product called AdContext, which is a contextual advertising product that will allow affiliates and our publishers to basically take some code and put the product on the site, and we'll essentially call the content from the site and surface up the most listings that will help our affiliates be most effective. We're currently in beta mode at the moment. Shawn: So is that available to all affiliates or just a select group of affiliates? Lily: This is currently invite-only. Shawn: OK. Gotcha. As far as engaging the eBay affiliate community, are you using any kind of Web 2.0 methods for communication or have any events or any kinds of things to get in touch with the affiliates and keep in contact? Lily: Yeah, absolutely. We have a dedicated team of account managers both here at eBay and on the Commission Junction side, and we manage ma What to Wear to a Corporate Party which instantly allows affiliates to create trackable affiliate links to any eBay URL. We just this year launched an RSS feed generator that obviously creates RSS feeds that include affiliate links. We offer free APIs for our affiliates, and just a couple of months ago we launched an API plug-in tool that allows affiliates to conduct some research and become more familiar with eBay's API data in Excel.Casual Fridays have created a certain crisis in the work force; how do you dress casual and still come off as a professional? This crisis is even more evident at the office party, where anything goes, and you have minimal time to change. What limits need to be enforced is up to debate, but a few basic concerns need to be addressed.A good place to start is to keep your clothes to a PG-rating. For most items of clothing, this isn't usually a problem; shoes, pants, jackets, even scarves are usually G-rated. However, shirts and skirts are the big offenders. Skirts usually become an issue because they can show more than you want; just remember to keep the skirt within a hand's width of the knee, and definitely avoid slits, and those issues should be easy to avoid.Shirts are an interesting issue on a lot of levels. T-shirts should be avoided at all costs, especially if they have something clever on them; your shirt should never appear smarter than you are. It is acceptable to wear a T-shirt under a button up shirt, open or otherwise, but a plain one is always best. Try to avoid open-chest shirts; quite frankly, even the most attractive chest will turn people off if exposed. Try to avoid tight shirts; this is more of a comfort factor than aesthetic.Bras should a We also have hub pages, very vibrant discussion boards, and community newsletters et cetera. I don't know if you are aware of this, but we are actually looking to launch in probably the first half of 2007 a product called AdContext, which is a contextual advertising product that will allow affiliates and our publishers to basically take some code and put the product on the site, and we'll essentially call the content from the site and surface up the most listings that will help our affiliates be most effective. We're currently in beta mode at the moment. Shawn: So is that available to all affiliates or just a select group of affiliates? Lily: This is currently invite-only. Shawn: OK. Gotcha. As far as engaging the eBay affiliate community, are you using any kind of Web 2.0 methods for communication or have any events or any kinds of things to get in touch with the affiliates and keep in contact? Lily: Yeah, absolutely. We have a dedicated team of account managers both here at eBay and on the Commission Junction side, and we manage ma What Outsourcing Can Do For Your Business - Part 1 t on the site, and we'll essentially call the content from the site and surface up the most listings that will help our affiliates be most effective. We're currently in beta mode at the moment.The problem is, he can’t write that many articles per month. And even if he can, he’d be so stuck up with the work demanded by the same that he’d have little time to market his online undertaking.Jack manages 20 websites, all of which are enrolled under the Google AdSense program. He needs his websites to appear prominently high in search engine results. After all, his profit greatly depends on how much traffic he can generate for his website, and 80% of his traffic will come from the search engines. As such, Jack needs fresh content for all of his websites as well as for his article marketing campaigns. Search engine spiders love to index websites with constantly updated content, and article marketing is sure to provide a boost for his websites’ link popularity.The problem is, with 20 websites, Jack needs at least 160 articles per month. Again, just like Felix, this is quite improbable for him to accomplish.Sam is an online businessman. He sells digital goods. How much he earns depends on how much he sells, and how much he sells depends on how many products he can offer. Hence, he must create as many products as he can, either for direct selling or as marketing tools such as viral message carriers or bonuses.But Sam is but one man. He can Shawn: So is that available to all affiliates or just a select group of affiliates? Lily: This is currently invite-only. Shawn: OK. Gotcha. As far as engaging the eBay affiliate community, are you using any kind of Web 2.0 methods for communication or have any events or any kinds of things to get in touch with the affiliates and keep in contact? Lily: Yeah, absolutely. We have a dedicated team of account managers both here at eBay and on the Commission Junction side, and we manage many, many of our top accounts. We actually do have a monthly newsletter that goes out that provides best practices, trends, product information to our publishers. As I mentioned before, we have very active discussion boards, and we also hold an annual invite-only affiliate summit for our top publishers, and we run this in parallel with our developer's conference. This year we are looking to build that out even more and have an affiliate track at the developer's conference, too. In addition to that, we have very comprehensive pages on the affiliate site that provides best practices for our affiliates who are really looking to pursue almost any type of business model. We are always looking for new ways to share information and allow affiliates to really communicate with each other as well. The community is really the bread and butter of eBay's business, and that is absolutely the same thing for eBay's affiliate community. We feel that it is really important that we develop the relationships with them directly and learn from them. Shawn: Great. As far as the different types of affiliates, there are so many types of affiliates out there, is there a particular kind of affiliate that is usually more successful with your affiliate program? Lily: I wouldn't say it depends on a business model, per se. We have a very diverse portfolio of affiliates ranging from content and portals and SEO, shopping comparison sites. We have auction tools, loyalty incentive affiliates and obviously paid search affiliates. We found what makes most affiliates successful is less about the model they engage, as a matter of fact many of them employ multiple models, but what really determines there success is there level of dedication to innovating: finding new things and really optimizing what works. The space is constantly changing as well as the marketplace, so we find that those who are really dedicated to it find huge success in it. Shawn: Great. For affiliates from the newbies up to the experienced ones, do you have any particular tips and tricks to help them maximize their revenue with the affiliate program? Lily: Yes. We really encourage our affiliates to always think about the end customer and stay abreast of not only industry trends but also product trends. Obviously for this holiday season it would be the PS3, Wii, the Xbox, etc. Some new top affiliates just this past month have solely built sites around these products and have simply turned the traffic to eBay. That's pretty interesting. We really encourage our affiliates to keep on top of that. I would say it's really tough to try new things and to really optimize space on the results that you see in the data that we provide you. A lot of our affiliates have been successful that way. Shawn: OK. I know you have affiliate teams all around the world. Do you have any tips for affiliates that want to expand beyond the US borders as an affiliate? Lily: Yes. We have programs in a
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