In order to keep people visiting your site to buy your product or service or participate in the community you have created, you need a way for them to feel embraced, and a part of your site. By preparing a Frequently Asked Questions section, you can help orient someone who is new to the subject of your site, and who needs a little help wrapping his arms around a subject. If they feel they’ll be kept up-to-date by you, they’ll return.

Some ways to use FAQ’s: To explain the information on your site in another way, reinforcing a process or a complicated piece of information.

To cover the questions repeatedly asked in your “Contact Us” section, so staff time won’t be used on individual replies.

To provide solutions to visitors queries about a subject – not necessarily about the products you sell. For instance, answering questions about techniques for hiking downhill doesn’t directly sell hiking socks, but it does help to establish you as an expert. It follows that they’ll trust that what you sell is quality.

To

requently Asked Questions section, you can help orient someone who is new to the subject of your site, and who needs a little help wrapping his arms around a subject. If they feel they’ll be kept up-to-date by you, they’ll return.

Some ways to use FAQ’s: To explain the information on your site in another way, reinforcing a process or a complicated piece of information.

To cover the questions repeatedly asked in your “Contact Us” section, so staff time won’t be used on individual replies.

To provide solutions to visitors queries about a subject – not necessarily about the products you sell. For instance, answering questions about techniques for hiking downhill doesn’t directly sell hiking socks, but it does help to establish you as an expert. It follows that they’ll trust that what you sell is quality.

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you, they’ll return.

Some ways to use FAQ’s: To explain the information on your site in another way, reinforcing a process or a complicated piece of information.

To cover the questions repeatedly asked in your “Contact Us” section, so staff time won’t be used on individual replies.

To provide solutions to visitors queries about a subject – not necessarily about the products you sell. For instance, answering questions about techniques for hiking downhill doesn’t directly sell hiking socks, but it does help to establish you as an expert. It follows that they’ll trust that what you sell is quality.

T

sked in your “Contact Us” section, so staff time won’t be used on individual replies.

To provide solutions to visitors queries about a subject – not necessarily about the products you sell. For instance, answering questions about techniques for hiking downhill doesn’t directly sell hiking socks, but it does help to establish you as an expert. It follows that they’ll trust that what you sell is quality.

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answering questions about techniques for hiking downhill doesn’t directly sell hiking socks, but it does help to establish you as an expert. It follows that they’ll trust that what you sell is quality.

To understand what subjects are of interest to visitors, for content development purposes. If a counter indicates that your visitors click on the FAQ about the rising time of dough, maybe you need to develop expanded content – copy and photos about successfully working with yeast. Your visitors will now be in the situation of having their questions pre-addressed – and it shows that you are in synch with their concerns.

FAQ use provides you with a gauge of what you need to explain and can help you set the future direction of your site.