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  • Atricle Dump - Franchisor Policies for Unlicensed or Sold Territories

    Do What Works
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    l cost you many hours in travel time over the course of a week. Fifteen minutes here, twenty minutes there. It adds up, trust us. We have assigned you an exclusive area, which will more than suffice. After all:

    You know the area<

    Why Advertise?
    A lot of businesses advertise, but I often wonder if some of them know why they are doing it. Take the time to look around this week, as you do your grocery shopping, run the kids to hockey practice, and whatever else you do. Who is advertising in your area, and how? If you really pay attention, you’ll see some advertising done
    Franchisors often have issues when they own a brand which has service vehicles; where franchisees wish to operate in non-franchise assigned territories. We had this as a re-occurring issue in our franchise system. We came up with this policy, which is also in our Confidential Operations Manuals. Here is a sample policy for our franchisees:

    “Unlicensed Areas”

    “If you are called into an unlicensed territory for service, you may service that particular client. You will obviously pick up additional clients in those areas from referrals, leads and people who see the truck. It’s ok to service these customers. However, you must:

    Not have over one-third of your clientele out of your exclusive territory

    Give up these clients if we sell that adjacent territory to a new franchisee

    You must let us know which other area you are working in

    We don’t recommend washing cars outside your exclusive territory because it will cost you many hours in travel time over the course of a week. Fifteen minutes here, twenty minutes there. It adds up, trust us. We have assigned you an exclusive area, which will more than suffice. After all:

    You know the area<

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    cy, which is also in our Confidential Operations Manuals. Here is a sample policy for our franchisees:

    “Unlicensed Areas”

    “If you are called into an unlicensed territory for service, you may service that particular client. You will obviously pick up additional clients in those areas from referrals, leads and people who see the truck. It’s ok to service these customers. However, you must:

    Not have over one-third of your clientele out of your exclusive territory

    Give up these clients if we sell that adjacent territory to a new franchisee

    You must let us know which other area you are working in

    We don’t recommend washing cars outside your exclusive territory because it will cost you many hours in travel time over the course of a week. Fifteen minutes here, twenty minutes there. It adds up, trust us. We have assigned you an exclusive area, which will more than suffice. After all:

    You know the area<

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    will obviously pick up additional clients in those areas from referrals, leads and people who see the truck. It’s ok to service these customers. However, you must:

    Not have over one-third of your clientele out of your exclusive territory

    Give up these clients if we sell that adjacent territory to a new franchisee

    You must let us know which other area you are working in

    We don’t recommend washing cars outside your exclusive territory because it will cost you many hours in travel time over the course of a week. Fifteen minutes here, twenty minutes there. It adds up, trust us. We have assigned you an exclusive area, which will more than suffice. After all:

    You know the area<

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    rritory

    Give up these clients if we sell that adjacent territory to a new franchisee

    You must let us know which other area you are working in

    We don’t recommend washing cars outside your exclusive territory because it will cost you many hours in travel time over the course of a week. Fifteen minutes here, twenty minutes there. It adds up, trust us. We have assigned you an exclusive area, which will more than suffice. After all:

    You know the area<

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    If you are delicate, apathetic, inconsequential and trivial in your approach as a manager, you may need to consider carefully whether or not you would fit into the culture of a German corporation, or would be able to lead negotiations successfully.With the following ten points you will find out if there are any difficulties
    l cost you many hours in travel time over the course of a week. Fifteen minutes here, twenty minutes there. It adds up, trust us. We have assigned you an exclusive area, which will more than suffice. After all:

    You know the area

    You live in the territory

    You have a perfect mix of business

    We spent money marketing that area

    If you are occasionally called to a non-assigned or unlicensed territory and you find another franchisee is also working that area, it’s ok to split the area amongst yourselves with the understanding that which ever buildings/customers they were doing prior to your coming in that area you should honor. You and the other franchisee might both have to give up those customers if we sell or assign that territory and retreat back to your exclusive territory. Be advised that this can happen and it has before. If these customers you have been servicing are very important to you, you may want to purchase that additional area. We of, course, would love for you to have this as part of your exclusive territory because you are one of our best franchisees. Contact your regional director to start the negotiation process. And, by the

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